We’ve just wrapped up our very first Quarterly Customer Survey for our Freight Services customers – and we’re excited to share the results!

The survey was sent to over 200 of our valued customers, specifically targeting the day-to-day contacts we work with. The feedback was fantastic, and here’s what you told us:

💬 What Our Customers Said

• ✅ 86% of customers would recommend GBA Freight Services – thank you!
• ✅ 87% rated our team as friendly, professional, and easy to deal with.
• ✅ Over 80% of queries are answered within 30 minutes, and 90% of you said that’s just right.

This is what defines our Time-Critical service – and we’re proud to be delivering the speed and reliability you expect.

🎯 The Icing on the Cake: Would You Recommend Us?

We asked:
“How likely are you to recommend GBA to others?”
(0 = Not at all likely, 10 = Extremely likely)

🌟 Net Promoter Score (NPS): +58
That’s well above the industry average of 40 – and anything over 50 is considered Excellent!

🔍 What’s Next?

We’ll be running this survey every quarter to track our progress, respond to our customer’s needs, and keep raising the bar.

We’re also reviewing all feedback – and using it to make our service even better.